Our Advatix recruiters will ONLY contact you directly from their company email address. If the email of the person doesn’t match the company domain please do not give ANY PERSONAL INFORMATION to this individual. This includes, a resume, filling out links or forms regarding your personal information. Please also verify that the position is posted on the COMPANY CAREER PAGE and ONLY fill out the application from the company page.
Advatix is a team of the world’s top Supply Chain and Logistics experts with a laser focus on helping our clients transform their operating models to become market leaders.
We work backwards, maintaining absolute customer centricity to ensure that our clients and their customers get best-in-class service at the lowest possible cost. We do this with a unique recipe that combines Continuous Process Improvement, Technology Innovation, and Rapid Change Management – for Operations within the four walls, across the network, or on the road.
Location: Gurgaon
Shift: Not Specified
Process: BPO Quality Management
We are looking for a motivated and detail-oriented Quality Analyst at the Assistant Manager level to join our team. The ideal candidate will be responsible for ensuring the delivery of high-quality service to our clients through performance monitoring, process improvement, and team training. This role requires a strong understanding of analytical skills, and the ability to work collaboratively with both operations and client teams.
Participate in the design of call monitoring formats and quality standards. Monitor calls and provide trend data to site management. Evaluate agent performance against client KPIs and standards. Conduct regular audits of calls, emails, and chats to ensure consistency with service quality expectations. Provide constructive feedback to enhance agent performance.
Compile and track team and individual performance using quality monitoring data systems. Analyze reports to identify trends and suggest improvements. Develop and deliver training sessions on quality expectations and best practices. Facilitate call calibration sessions and collaborate with teams to resolve quality gaps.
Act as the liaison for client quality concerns and ensure expectations are consistently met. Support and guide a team of Quality Analysts while delivering actionable insights to internal stakeholders. Lead root cause analysis efforts using tools such as Fishbone diagrams and FMEA to develop corrective actions. Ensure compliance with internal and client standards and execute continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.
Experience: 5–8 years of experience in BPO quality management, including 1–2 years at a supervisory or assistant manager level.
Education: Bachelor's degree or equivalent experience in a related field.
Certifications: Any relevant quality certifications (e.g., Six Sigma, Lean) are a plus.
To apply, mail your resume at apacrecruitment@advatix.com
Location: Gurgaon
Shift: US CST Hours
Process: BPO – Voice and Non-Voice
The Quality Analyst will be responsible for monitoring, evaluating, and suggesting improvements in customer interactions to ensure adherence to client and company standards. The role requires analyzing performance data, identifying areas for improvement, and working with team leaders and agents to enhance service delivery.
Experience: 1–3 years of experience in a QA role in a BPO environment. Minimum tenure within the company – 1 year.
Education: Bachelor's degree or equivalent work experience.
To apply, mail your resume at apacrecruitment@advatix.com
Shift: Night Shift
Process: Inbound Voice
We are looking for a French-speaking Customer Service Representative to manage customer queries and complaints. This role requires strong communication skills in both English and French, a problem-solving mindset, and the ability to handle stressful situations while maintaining excellent customer service.
To apply, mail your resume at apacrecruitment@advatix.com
Location: Gurgaon, Sector-32
Shift: US Shift
Process: Inbound Voice
We are looking for an experienced Customer Service Representative (CSR) who is responsible for providing high-quality customer support through inbound voice calls. The role involves handling inquiries, resolving issues, and providing information about products or services in a professional and efficient manner. This position requires strong communication skills, a customer-first approach, and the ability to handle multiple tasks in a dynamic environment.
To apply, mail your resume at apacrecruitment@advatix.com
We are looking for an experienced BPO Team Lead responsible for client interaction, team performance management, and ensuring quality and efficiency in service delivery. The ideal candidate should have excellent communication skills, leadership qualities, and a strong understanding of key BPO metrics.
To apply, mail your resume at apacrecruitment@advatix.com
Gurugram
US Shift / WFO
We are seeking a skilled Process Trainer to design and deliver engaging training programs aimed at improving employee performance and supporting operational excellence. The ideal candidate should have a strong background in BPO training and a deep understanding of quality and performance metrics.
To apply, mail your resume at apacrecruitment@advatix.com
An Operations Manager is responsible for ensuring the seamless functioning of daily operations. This role focuses on optimizing processes and meeting client expectations through cost-effective strategies, continuous improvement, and team development.
To apply, mail your resume at apacrecruitment@advatix.com
