Process Standardization
Our business excellence team works to provide a set of validated procedures that define the most reliable practices across the industry through process deep dives and utilizing six sigma-driven methodologies.
Customers expect more than just a good product, they demand experience. Today's customers has become much more digital proficient/native and like to have a consistent experience across multiple channels. Our approach goes far beyond the traditional method of handling customer contact. Delivering an exceptional customer experience in today’s environment is no easy feat. Regardless of channel, we can help you create a great customer journey.Through a combination of technology, strategy, and ridiculously smart people, we help you deliver that consistency—even in an ever-changing world.
Our solutions
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Business Transformation and Continuous Improvement
Our team is comprised of Operations leaders with experience in running and transforming national and global businesses in customer service and continuous improvement through data analytics, domain knowledge, and process expertise aimed at restructuring the process for higher efficiency
How We Help
Advatix is a team of the world’s top supply chain and logistics experts with a laser focus on helping our clients transform their operating models and become the leader in their markets.
Complaint/Escalations Management
24x7 specialized support to manage and solve customer problems.
Smart Dashboards
Real-time data visibility at your fingertips.
Infra Support
Best in class infrastructure to support customer queries (this means customer response) through chatbots, email, text notifications, and social media.
An investment in knowledge
Pays the best interest.
Industry
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eCommerce
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Logistics
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Service
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eCommerce
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Business Impact
Advised a leading global private equity firm with over $20B in assets under
management with sector and company due-diligence, and multi-round negotiations
leading to a successful stake increase in a leading last-mile logistics provider.
42%
Reduction
in cost
Cost reduced through our COE framework centralizing the operations to 2 Locations (offshore and onshore). Consolidation and standardization of the processes carried out of multiple locations reduced overheads and infra cost
29%
Improved the
call Answer rate
Outsourcing to Advatix improved the call answer rate by 29%. Our meticulous planning helped maintain the same call rate during the peak aswell without increasing the manpower. We also looked at the opportunity to reduce the call volume by looking into the causes and mitigating through collaborative actions for improvement
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Reduced time
Our business process reengineering framework helped our clients to re-design their processes and stay relevant in constantly changing business environments. Our systematic, 5-phase DMAIC approach reduced the TAT from 24hours to less than 4hours through process standardization, NVA reduction and process automation.
The Advatix difference
Insights
Article
Supply Chain 4.0:
Opportunities
to use your
supply chain for
differentiation.
Case Study
How we Helped a beauty brand expand the business.
Logistic
Case Study
How we Helped a beauty brand expand the business.
Logistic
Case Study
How we Helped a beauty brand expand the business.
Logistic
How can we help you?
Here in brief we can talk about the value system, vision, growth and
sustainability. This section will take us to the Advatix difference page.