Cost Savings
By offering scalability and expertise, Advatix help desk support will be able to provide more cost efficiencies than an in-house set-up.
Learn more >First Point Of Contact For All IT Related Issues. Its Is A Multi-Dimensional Resource, Designated To Help In Reducing Downtime In IT Services And Functions And Making Them Available For Maximum Time. It Is Specially Focused On End User Functionality, And, Thus, Is Responsible For Quick Resolution Of Immediate Needs, Incidents And Technical Issues Of End Users.
Our solutions
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NOC
An integral part of our support process is providing business insights and feedback to help the operations improve their performance by reducing errors and making changes in process flows where needed. This helps in improving the overall customer experience by reducing repeat queries thereby reducing cost.
How We Help
Advatix is a team of the world’s top supply chain and logistics experts with a laser focus on helping our clients transform their operating models and become the leader in their markets.
Quality
We are specialists in running help desk operations. Working with us will result in improvements in quality of service accompanied by reduction in response time and complaint resolution.
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End to end visibility
The Advatix Command Centre provides end to end visibility across by network at all stages of supply chain management from procurement through delivery of finished goods to customers.
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An investment in knowledge
Pays the best interest.
Industry
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eCommerce
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Logistics
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Service
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eCommerce
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Business Impact
Advised a leading global private equity firm with over $20B in assets under
management with sector and company due-diligence, and multi-round negotiations
leading to a successful stake increase in a leading last-mile logistics provider.
42%
Reduction of
over 42% in cost.
By offshoring the CX operations keeping only the critical team onshore. By centralizing the customer service operation to 1 offshore and 1 onshore location, we were able to help our customer run a centralized operation leading to standardized processes and also saving over 42% in annual costs
29%
Improved
customer rate.
The customer was able to improve his call answer rate by over 29% by outsouring to advatix. In addition, we maintained the answers rates even during the peak when the volumes were up by 150% significantly improving the customer experience.
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Reduced turn
around time.
Reduced Turn Around time for queries : By using the Advatix solution, we are able to reduce the time for query resolution from over 24 hours to less than 4 hours. This was done by a combination of Advatix technology and manpower solution.
The Advatix difference
Insights
Article
Supply Chain 4.0:
Opportunities
to use your
supply chain for
differentiation.
Case Study
How we Helped a beauty brand expand the business.
Logistic
Case Study
How we Helped a beauty brand expand the business.
Logistic
Case Study
How we Helped a beauty brand expand the business.
Logistic
How can we help you?
Here in brief we can talk about the value system, vision, growth and
sustainability. This section will take us to the Advatix difference page.