Customer Support
- Transform customer care with advanced
technology and human expertise, providing
24x7 multilingual, multichannel support
globally, and real-time business insights for
continuous improvement.
About CXMC
How we make
a difference
CXMC is more than just a service provider. We are
a team dedicated to accelerating your growth with
the right people, technology, and processes. Our
solutions reduce costs, transform businesses, and
help you achieve faster, smarter outcomes.
We Deliver Results
- Realized $3.2M in annual savings
- Reached 60% cost savings with 97% customer satisfaction
- Improved data accuracy by 20% and report speed by 60%
How we help
Control Tower
- Get live visibility into your supply
chain, with end-to-end tracking,
24x7 dispatch management, and
capacity forecasting.
IT Helpdesk
- Resolve tech challenges for your
customers and employees with
seamless 24x7 IT helpdesk, network
operations, and real-time monitoring.
HR & Finance
- Achieve cost efficiency and improve
decision-making , optimized working
capital, and enhanced balance sheet
integrity with streamlined HR
and finance.
Marketing
- Improve your brand’s loyalty, customer
engagement, and omnichannel marketing.
Refine marketing operations, surpass
business goals, and uncover new
revenue streams.
Data Analytics
- Become an AI-driven organization,
with insights using predictive and
prescriptive analytics, enabling
real-time decision-making.
Technology
- Unlock your company’s full potential
with custom IT solutions, AI integration,
and managed cloud services, addressing
your most critical challenges.
Success Stories
CXMC's Hybrid Support Model Slashed
Costs, Improved Services
As North America’s leading same-day and next-day
delivery provider, our client needed to reduce operational
costs and improve efficiency. We implemented a hybrid
support model with skill-based queues, AI-driven tools, and
real-time KPI monitoring, resulting in cost savings, faster
handling times, and lower contact volume.
-
0
Average Handle
Time (AHT) reduced
from 8 minutes. -
0
Call Answer
Rate increased
from 85%. -
0
Annual cost savings
through optimized
resource management.
CXMC’s IT Strategy Saved Costs and
Improved Customer Experience
The client, a US-based healthcare logistics provider, faced significant operational inefficiencies and challenges due to poor documentation and lack of visibility across IT operations. CXMC designed a strategy to manage IT Help Desk, Asset Management, and IT operations, establishing priorities, SLAs, and clear documentation.
-
0
Improved customer
satisfaction. -
0
Cost reduction
achieved. -
0
Full-time support
implemented.
CXMC’s Operational Visibility Cuts
Report Load Time and Errors
A global electrical and infrastructure manufacturer struggled with data inconsistencies, slow reporting, and lack of operational visibility.
We developed and launched an Operational Visibility Program, creating a streamlined data structure and enhancing performance monitoring.
-
0
Reduced report
load time. -
0
Improved
turnaround time. -
0
Reduced data
inconsistencies.
Value Drivers
Discover how we’ve empowered leading companies in eCommerce, fintech, and healthcare to focus on their core strengths while we handle the rest.
User-Centric
Approach
Enhance customer experience
and gain loyalty
- Keeping the customer first, we ensure right first-time & on-time delivery through simplified processes and strong ownership towards customers’ needs.
Cost Effective
Operations
Achieve Cost Savings
- Achieve cost benefits by reduction in
workforce, offshore/nearshore optimized
mix, advance automation.
Integrated Service
Solution
Improve outcomes across the
Enterprise, from front to back.
- Customized solutions and ability to integrate with multiple systems/platforms for enhanced operational efficiency.
AI-Powered
Business Intelligence
Make informed decisions
- Team of AI experts with strong industry and analytics expertise to provide deep business insights for informed decision making.
Awards and Recognition
Our Achievements Mirror Our Relentless Pursuit of Quality
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