Seamless Package Movement
- Overcoming obstacles from weather challenges to disruptive events, we prioritize consistent and reliable shipment management, ensuring business continuity and resilience.
Control Tower and
Command Center
Streamlining Logistics with Efficiency and Insight
We predict the future and change it if needed. CXMC is a command and control center with live visibility into your end-to-end supply chain. Applying a combination of the latest technology, advanced analytics, and logistics specialists, we can see where things are and where they are headed. We proactively change the course to make sure you deliver to your customers as promised. CXMC provides your customers with real-time information about their orders while orchestrating your multi-modal supply chain, including dispatching the last mile network.
Talk to us to optimize your logistics operations and elevate your customer satisfaction to new heights.
Our Solutions
1
Track and Trace
Ensuring seamless shipment journeys from booking to delivery, minimizing delays, and guaranteeing customer satisfaction.
2
Centralised Dispatch
Streamlining operations through precise coordination, ensuring smooth delivery processes and acting as the essential communication hub for drivers.
3
Fleet Tracking and Management
Optimize fleet utilization, reduce expenses, and enhance operational efficiency with our comprehensive fleet management solutions.
4
Capacity Planning & Forecasting
Utilize predictive analytics to accurately anticipate order volumes and fleet needs, especially during peak seasons, aligning resources with demand to boost profitability.
5
Proactive Exception
Handling
Minimize operational impact and ensure timely order fulfillment with our swift exception handling and real-time alerts.
How we help
Contact us today to embark on a transformative customer experience journey.
Enhanced Visibility, Stronger Relationships
- Our end-to-end transportation solutions enhance transparency, fostering stronger client relationships and building trust.
Data-Driven Decision Making
- Utilize comprehensive data analytics for informed planning and decision-making, adjusting seamlessly to changes in the ecosystem.
On-Time Delivery and Promised Commitments
- With our efficient processes and proactive solutions, we ensure every order is delivered on time, fulfilling your commitments and boosting customer satisfaction.
Centralized Dispatch Advantage
- Achieve unmatched efficiency and responsiveness in your operations with our centralized dispatch, ensuring that every delivery is optimally planned and executed, reducing downtime and enhancing service levels.
Always keep in mind the old retail
adage: Customers remember the
service a lot longer than they
remember the price.
Business Impact
99%
Packages delivered
on time
Reduce costs by over 42% through strategic offshoring of CX operations, centralizing customer service to one offshore and one onshore location.
29%
Improved
Bottom line
We maintain high answer rates even during peak periods with a 150% surge in volumes, ensuring a superior customer experience.
<4hrs
Reduced turn
around time.
Our systematic 5-phase DMAIC approach incorporates process standardization, non-value-added (NVA) reduction, and process automation to reduce TAT from 24 hours to less than 4 hours.