Process standardization
- Through in-depth process analyses using Six Sigma-driven methodologies, we ensure efficiency and excellence.
CUSTOMER SERVICE
Delivering Exceptional Customer Service
Delivering an exceptional customer experience in today’s environment is no easy feat. Regardless of channel, we can help you create a great customer journey. Through a combination of technology, strategy, and smart people, we help you deliver that consistency—even in an ever-changing world.
Talk to us about how we help logistics and transportation companies transform their customer experience journey.
Our Solutions
1
Omni- Channel
Support
Our state-of-the-art platforms help provide support on the media of your choice. We offer voice and non-voice support including, but not limited to, emails, web queries, chat, and social media support via Facebook, Twitter, Google, Yelp, and more.
2
MULTILINGUAL 24X7
Customer Support
Our commitment to timely and complete resolution is delivered in over 30 languages, across a wide array of communication channels and for a diverse selection of key service processes.
3
MANAGING
END-TO-END BUSINESS
We help you manage orders throughout their life cycle. Assisting customers even before an order is placed, right up to the time it’s delivered to the end customer.
4
CUSTOMER
Feedback
An integral part of our support process is providing business insights and feedback to help the operations improve their performance by reducing errors and making changes in process flows where needed. This helps in improving the overall customer experience by reducing repeat queries thereby reducing cost.
How we help
Contact us today to embark on a transformative customer experience journey.
24*7 level 2 support
- Round-the-clock specialized support to effectively handle and resolve customer issues. Our team is trained to manage complaints and escalations, providing prompt solutions and ensuring customer satisfaction.
Smart Dashboards
- Access real-time data at your fingertips through our smart dashboards. Gain valuable insights into delivery times, driver performance, and customer queries.
Infra Support
- We provide best-in-class infrastructure to support customer contacts through various channels, including chatbot, email, text notifications, and social media. Our robust support system ensures seamless and efficient customer interactions.
Always keep in mind the old retail
adage: Customers remember the
service a lot longer than they
remember the price.
Industry
We Serve You With the Best Solutions!
eCommerce
Make every customer interaction count. we ensure faster call handling times that translate to faster time-to-market, increased revenues, satisfied customers, and reduced costs. Elevate your eCommerce business with our efficient and effective customer support services.
Logistics
Transform your logsitics and transportation business, Our promise is to ensure on-time delivery, supported by exceptional management and quick resolution to your customers’ inquiries with minimal delay.
Business Impact
42%
Reduction of
over 42% in cost.
Reduce costs by over 42% through strategic offshoring of CX operations, centralizing customer service to one offshore and one onshore location.
29%
Improved
customer rate.
We maintain high answer rates even during peak periods with a 150% surge in volumes, ensuring a superior customer experience.
<4hrs
Reduced turn
around time.
Our systematic 5-phase DMAIC approach incorporates process standardization, non-value-added (NVA) reduction, and process automation to reduce TAT from 24 hours to less than 4 hours.