Improved Communication
Live Communication for Best Experience
- Multi-Channel Communications; Phone, Email, Web, social media
- Real-Time, Proactive Customer Updates
- Personalized Customer Experience
- Customer Feedback Drives Continuous Improvement
Welcome to 
With Advatix CXMC, enter a new era of customer experience management, tailored for logistics, transportation, retail, and omnichannel companies. Our solutions simplify your business operations, integrating intelligent, automated processes to quicken routine tasks, enrich customer interactions, and ensure timely deliveries. Our team of experts helps you navigate the digital landscape, creating positive and lasting customer experiences.
Our solutions
How we help
Advatix is a team of the world’s top supply chain and logistics
experts with a laser focus on helping our clients transform their
operating models and become the leader in their markets.
Live Visibility
Control Tower to Stay Ahead of the Game
- Live Asset and Package Tracking
- Central Dispatch with Real-Time Performance Monitoring
- Proactive, Integrated, Predictive, Efficient Execution, On time-In full
- Actionable Business Insights Using Analytics
Scale-up Business
Advanced Technology Platform for Scale
- Expedited Growth and Scale with Cloud Solutions
- Thrive During Peak, Beating KPIs
- Automated Exception Solving and Escalation
- Flex Up and Down with Demand
Reduced Cost
High Performance at Lower Cost
- Onshore/Offshore Operations Cross-Trained Expert Agents
- Lean Processes
- Industry Best Practices and System
Advancing Customer Experience
with Generative AI
Creating winning customer experiences
The CX-Mission Center is at the forefront of integrating generative AI into customer experience strategies, ensuring efficiency and precision in every customer interaction. Our tools and expertise in generative AI are at your disposal to transform your CX operations, ensuring accuracy and scalability. Whether you are looking to improve your current CX strategies or expedite the adoption of generative AI across your organization, we are here to assist.
Enable self-service Chat
bots, reducing the need
for live agent interaction
and optimizing contact
center efficiency.
Improve consistency and
accuracy across all
customer interactions.
Reduce resolution
times for customer
inquiries and issues.
Facilitate effective
communication across
various languages,
formats, and channels.
Enhance the performance
and productivity of your
team, contributing to a
more responsive and
efficient organization.
Business Impact
>50%
Cost reduction
We have achieved over 50% cost reduction in support functions by waste reduction, centralization, and off-shoring.
3X
Asset utilization
We have enabled fleets to deliver more with less by improving route density and reducing the number of trucks and drivers.
>98%
On-time delivery
Customers expect their packages to be delivered on time. We help improve on-time delivery using various operational and technology solutions with advanced customer communications.
